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Synergy users benefit from training webinars – survey

Developing, distributing and supporting complex practice management software for architects, engineers and construction designers comes with quite diverse training challenges. From on-site training to helpdesk support, we have to make sure clients understand how to use the software well in order for it to offer real value to their business in the long term.

On-site training lets our consultants get into a company and immerse its team in the full capability of Synergy. The value is huge, allowing a company and its team to increase its capability and understanding of its business from the inside out. On-site training, though, is no small exercise and requires time and investment.

There’s a lot to Synergy and we’ve been offering various training options giving snapshots of key features and processes. In 2010 we offered classroom training; in 2013 we ran a series of paid webinars.

Following our 2013 annual client satisfaction survey, it was clear that paying for snapshot insights and quick training was less than satisfying. So we made changes and committed to running monthly training webinars throughout 2014 – for free.

The number of users registering and attending the webinars was fantastic – the attendance tripled – but we wanted to know what the community really thought about them. So we sent out a survey. The feedback was great. Check out the results in the infographic below – including how the webinars are used after the event, the online experience, and benefits to a wider team –and check out some of the nice things our clients said.

As a result the 2015 webinar schedule is already well defined with a series of sessions planned around the feedback we received in the survey – click here to see what's on the schedule. You can register for the first two in 2015 now – go to the events page above.

We’re looking forward to catching up with everyone online in 2015!

 

Client webinar survey 2014

 

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